MobileHelp Healthcare Partners with American Well to Deliver Expanded Telehealth Options for Consumer and Professional Healthcare Applications

April 6, 2018 – MobileHelp Healthcare, a leader in personal and enterprise healthcare technology solutions, today announced a new partnership with American Well, the leading U.S. telehealth provider that connects millions of consumers with care professionals through video consults, to deliver virtual care solutions to patients.

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Through this partnership, MobileHelp Healthcare will embed American Well’s consumer offering, Amwell®, into its MobileHelp Touch platform, giving users the capability to better manage their health through direct video or voice connection to healthcare providers in their state.

In addition to providing retail customers with access to American Well services, the new partnership allows providers and payers to deliver American Well services more conveniently, with the potential to treat a variety of health conditions in the home, rather than through more expensive in-patient settings.

“Partnering with American Well to deliver this type of personalized virtual care underscores our goal to provide both patients and providers with access to connected care,” said Chris A. Otto, SVP of MobileHelp Healthcare. “American Well already collaborates with many of the largest payors and providers in the U.S., which could provide the opportunity to create a better patient user experience through healthcare delivered right to the patient’s home.”

The partnership will bring telehealth service into the MobileHelp Touch base station. MobileHelp Touch connects wirelessly to an ecosystem of devices, such as a blood pressure monitor, pulse oximeter, weight scale and glucometer. The new Amwell service is designed to support patients as they are monitored through clinical oversight or as they are self-monitoring their own vital signs.

One of the key features of this partnership is the patient’s ability to share data with and receive personalized advice from healthcare professionals. By connecting consumers directly with providers, American Well provides the secure, on-demand video connection to a relevant healthcare professional (pediatrician, adult medical doctor or mental health specialist) online or via mobile phone, 24 hours a day, 7 days a week. For the service, consumers will pay a fee, which differs by care professional type and consultation duration, but offers the advantage of saving time and the cost of an ER or clinically-based visit.

Harry Kim, SVP, GM of Population Health, commented that, “MobileHelp is a leader in the emergency response market, providing a valuable solution and peace of mind to at-risk consumers.  American Well is very pleased to partner with MobileHelp to supplement the existing alert and response program with live physician visits for people who need care delivered immediately, right where they are.”

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