May 16, 2017 – Anything can happen to ruin a trip. After years of speaking with customers and learning about their concerns, travel insurance comparison site, Squaremouth, is sharing real customer claims stories as part of a new campaign.
Donwas traveling alone in Bolivia when violent protests broke out. It wasn’t safe for him to leave his hotel, so his travel agent staged an ambulance evacuation for him to get to the airport for a charter flight to safety.
Nancy had been planning a trip to China for months. Shortly before she was scheduled to leave, she sneezed, herniating a disk in her back and forcing her to cancel her trip.
Don and Nancy each had travel insurance for their trips. Don was reimbursed for the ambulance ride and the charter flight. Nancy was reimbursed her entire trip cost – just under $10,000.
“From our experience speaking with customers, we understand a provider’s reputation handling claims can be just as important as the coverage and price of a policy,” said Squaremouth spokesperson Megan Singh. “We’re working with our providers and customers to show real examples of how the travel insurance claims process truly works.”
Squaremouth launched the Real Life Travel Insurance Claims campaign to instill confidence in its customers that the insurance provider they choose will handle their claim fairly and honestly.
Established in 2003, Squaremouth has always been focused on the claims process. Every policy purchased through squaremouth.com comes with their unique Zero Complaint Guarantee – a promise to mediate on the customer’s behalf if they are unhappy with their claim.